Privacy Policy

This Privacy Policy describes how Chenvix ("we," "us," or "our") collects, uses, stores, and protects personal and business information when you interact with our website, request technical documentation, submit engineering inquiries, or engage our advanced material development and injection molding manufacturing services.

By accessing our website or submitting information through contact forms, technical request portals, or direct communication channels, you acknowledge and consent to the practices described in this policy.

We use collected information for the following business purposes:

• Engineering Consultation: Responding to technical inquiries, material selection guidance, and DFM analysis requests
• Sample Fulfillment: Processing and shipping SkinTouch material swatch kits and technical data sheets (TDS)
• Manufacturing Services: Executing injection molding, overmolding, and two-shot molding projects from prototyping to mass production
• NDA Execution: Protecting intellectual property through bilateral non-disclosure agreements prior to CAD file exchange
• Quality Assurance: Maintaining production records, compliance documentation, and traceability for ISO 9001:2015 certification
• Business Communication: Sending project updates, quotations, technical specifications, and delivery confirmations
• Website Improvement: Analyzing user behavior to enhance content relevance, navigation structure, and resource accessibility
• Legal Compliance: Meeting regulatory requirements for export control, material safety documentation, and contractual obligations

We do not sell, rent, or trade your business information to third parties. We may share information only under the following circumstances:

• Manufacturing Partners: Sharing technical specifications with certified tooling suppliers and raw material formulators under strict NDA protection
• Logistics Providers: Providing shipping addresses to freight forwarders and courier services for sample delivery and production shipments
• Compliance Authorities: Disclosing information when legally required by customs, export control agencies, or regulatory bodies
• Professional Advisors: Consulting with legal counsel, auditors, and insurance providers under confidentiality obligations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred to successor entities with continued privacy protection

We recognize that technical drawings, CAD models, formulation requests, and industrial design concepts constitute valuable intellectual property. Our protection measures include:

• Execution of bilateral Non-Disclosure Agreements (NDA) prior to receiving proprietary technical files
• Secure file transfer protocols (SFTP, encrypted email) for CAD model exchange
• Access-controlled internal servers with role-based permissions for engineering teams
• Physical security measures for prototype samples and tooling storage
• Contractual obligations prohibiting reverse engineering or unauthorized replication

If you require specific IP protection clauses beyond standard NDA terms, please indicate this during initial inquiry submission.

We implement industry-standard technical and organizational measures to protect your information:

• SSL/TLS encryption for all website data transmission
• Encrypted database storage for contact information and project records
• Regular security audits and vulnerability assessments
• Employee training on confidentiality protocols and data handling procedures
• Backup systems with geographic redundancy for business continuity
• Firewall protection and intrusion detection systems

While we employ robust security measures, no internet-based system is completely immune to unauthorized access. You acknowledge inherent risks in electronic communication.

We retain information for different periods based on business necessity and legal requirements:

• Active Project Data: Retained throughout project lifecycle and 3 years post-completion for warranty and quality traceability
• Inquiry Records: Stored for 2 years to facilitate follow-up communication and future project opportunities
• Manufacturing Documentation: Maintained for 7 years to comply with ISO 9001:2015 quality management system requirements
• Financial Records: Preserved per applicable tax and accounting regulations (typically 7-10 years)
• Website Analytics: Aggregated and anonymized after 26 months in accordance with GDPR guidelines

Upon expiration of retention periods, data is securely deleted or anonymized unless ongoing legal obligations require extended storage.

Chenvix operates globally and serves clients across USA, Germany, Japan, Singapore, and 30+ industrial regions. Your information may be transferred to and processed in jurisdictions with different data protection standards than your home country.

When transferring data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent protection levels
• Binding corporate rules for intra-group data transfers
• Explicit consent for transfers where required by local law

Depending on your jurisdiction (including GDPR, CCPA, and other applicable regulations), you may have the following rights:

• Access: Request copies of personal and business information we hold about you
• Correction: Update inaccurate or incomplete contact details and project specifications
• Deletion: Request erasure of your information, subject to legal retention obligations
• Restriction: Limit processing of your data under certain circumstances
• Portability: Receive your data in structured, machine-readable format
• Objection: Opt out of direct marketing communications (while maintaining project-related correspondence)
• Withdrawal of Consent: Revoke previously granted permissions where processing is consent-based

To exercise these rights, contact our Data Protection Officer at privacy@chenvix.com. We will respond within 30 days of verified requests.

Our website may contain links to external resources, industry publications, material certification databases, and partner platforms. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any external sites you visit. Chenvix does not control and assumes no liability for third-party data handling practices.

Chenvix provides B2B engineering and manufacturing services exclusively to business entities and professional contacts. Our website is not directed at individuals under 18 years of age.

We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us immediately for prompt deletion.

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technological developments. Material changes will be communicated through:

• Prominent notice on our website homepage
• Email notification to active business contacts
• Updated "Last Modified" date at the top of this policy

Continued use of our website or services after policy updates constitutes acceptance of revised terms.